Is it easy to place an order?
It is very easy. First, choose a product you like, then choose the lens power or diopter per your Prescription or the recommendation from your Optometrist and checkout.
If you are not sure about what diopter to choose, you may choose option “Prescription” in diopter and checkout. Then leave prescription details at the Customer’s note section. Or send your Prescription to firstname.lastname@example.org. We will choose the right diopter for you.
Our primary contact method is email. It will avoid misunderstandings. We will ensure prompt response to your enquiries, orders and deliveries. We provide easy return policy so that you don’t have a risk in selecting our products. However, if the issue cannot be resolved or clarified through emails, we will call to discuss. Your satisfaction is our number one priority.
What if I have high astigmatism?
If your astigmatism is not high, say less than 2.00 dioptres, then our products with corrective lenses will be a good solution. If you have high astigmatism, our product may still be a solution for you to see clear enough in water. However, you may not get the same result as when you wear prescription glasses. There are a quite few of factors to be considered when determining what right swimming goggles or diving mask will be suitable to you. If you have a query on our product, please don’t hesitate to contact us at email@example.com.
Is it secure to purchase at Swimfun?
Our website is developed in a secure way. All private information will be kept without any disclosing to third parties. We also provide secure and multiple payment.
Can I choose different lens power for my left and right eyes?
Yes, you can. However, the default swimming goggles and diving mask from manufacturing have the same lens power. If you need to have different lens power, please leave a note in Customer Note section when you checkout or contact at firstname.lastname@example.org
Is Free Delivery provided?
Yes, we provide free delivery to all orders that is over $20 from New Zealand. All orders will be dispatched from Sydney Australia. It will take about 10 days to two weeks normally. However, Express delivery is available with additional cost (around $10).
Why corrective lenses for prescription swimming goggles and prescription diving masks?
Like prescription glasses, it is possible to obtain exact prescription lens for swimming goggles and diving masks. But it will be very expensive and time consuming. It often requires face to face checking as well. In addition, water has reflections. In the water, (an already-blurry environment), it is the most popular way for using corrective lenses on swimming goggles and diving masks. It provides a fast and economic way for you to see clearly in water.
Are the prescription Swimming goggles and diving masks at Swimfun different with others?
We provide high quality prescription swimming goggles and prescription diving masks. We support different lens power for left and right eyes. All our products will be shipped from Sydney Australia. The prices for all our prescription products are less than $100, ranged from $22.8 to $96 including a prescription diving mask snorkeling set. In addition, we provide 30-day return policy.
Why purchase at Swimfun?
Our mission is to assist families having fun in water. Making profit is not our sole goal, but through this platform to connect more to the society and contribute more to the society.
What’s your return policy?
We provide 30-day return policy. Once a return is received, we will refund your full payment if the product is defective. Otherwise, you will receive your payment less any shipping charges We want you to be completely satisfied with your purchase. Please feel free to contact us email@example.com if any issues or queries.