Return Policy

The return policy at Swimfun has fully considered your purchasing risk. As a customer, it is natural to concern about online purchases as you have not tried the product yet. At Swimfun, our return policy is designed to be friendly to protect customer’s interests. If it is our product fault that you cannot use the product at all, we will give you full refund; If it has a small issue, but the product is still useable, we will still refund at least half of your purchased value. If you change your idea and like to return our products, we will do our best to work with you to find out a solution. We appreciate that you can understand the cost of deliveries and hopefully you can cover the postage.

We are confident that you will be happy with the quality of our products. However, in reality, there is no single swimming goggles or snorkeling mask can fit all faces. Different face has different shape. Different needs require different goggles. In the end, we want you to be completely satisfied with your purchase. Therefore, if any issue, please don’t hesitate to contact us through adminnz@swimfun.co.nz.

Your are welcome to provide any feedback. If you wish to return the product, it will be appreciated if you can provide reasons why you need to return the goods. Because we are determined to constantly improve our services and products,